Passion [Love what you do]

Dedication [When the going gets tough, the tough keep going]

Accountability [Own involvement in solutions]

Dreams & Goals [Work towards your dreams]

Honesty & Integrity [Always do what is right]

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• First-level contact and problem resolution for all users with PC hardware, software and applications
• Effective use of the ticketing system to record, track, and follow-up on open incidents and ensure resolution is within the SLA’s
• Support for production computer and device peripherals (label printers, integrated scales, wireless handheld scanners, plant floor computers, tablets, mobile phones)
• Off-hours support
• Support and administration of system applications – time and attendance, company ERP system, and other duties as assigned
• Supporting accurate and timely IT problem resolution
• Perform timely hardware and software upgrades and /or deployment as required
• Support mobile devices (tablets, phones)
• ERP system account setup and access administration projects and duties as assigned
• Coverage for planned and unplanned absences which could compromise our policies, procedures and programs
• Acts within Company philosophy
• Seek continuous improvement in company policies and procedures

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• Knowledge in Software as a service, Infrastructure as a service, Cloud-computing, and Citrix delivered applications and environments
• Knowledge of Microsoft Operating systems (10, 11), Office 365, Sharepoint, Excel, Word, PowerPoint
• Ability to diagnose problems, perform repairs on IT assets
• Flexible, independent and motivated
• Team player with ability to work under pressure
• Strong customer service mindset
• Knowledge of workstation and application setup and installation

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